No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping addresses, and access all your order history.

Click the “Account” button at the top right of the homepage, next to the search bar. Then click “Sign Up” and fill in your user name, email address, and password, then click “Register.”

Click the “Account” button at the top right of the homepage, next to the search bar. Then click “Login” at the top of the homepage. Enter your registered email and password.

Click “Forgot Password” on the login pop up. Enter your registered email address and follow the instructions we sent to your inbox.

Head over to the “Shop” to find what speaks to you, select your size and quantity, and click Add to Cart. To complete your purchase, proceed to Checkout—we’ll take care of the rest!

Yes, your privacy is our priority. We use advanced encryption technology and verified payment gateways to ensure every transaction is safe and seamless.

For now, we accept secure direct transfers to our BCA account. We’re in the process of integrating a full suite of seamless payment methods—credit/debit cards, e-wallets, QRIS, and more—for an elevated checkout experience.

Although you may see prices in your local currency for your convenience, your payment will be processed in Indonesian Rupiah (IDR). Feel free to contact us if you need help understanding the conversion.

Yes, cancellations are possible prior to shipment. Since we process most orders within 24 hours, please contact us promptly to ensure we can accommodate your request.

Simply enter your gift card or promo code at checkout in your cart. Please note that gift cards and promotional codes may come with expiration dates or specific terms and conditions.

Some items may be restocked. We recommend signing up for our newsletter or contacting our team to check on availability or upcoming restocks.

Yes. We’re committed to ethical craftsmanship, partnering with manufacturers who respect fair labor rights and practice environmental responsibility at every stage of production.

Orders are shipped from Bandung, West Java, Indonesia.

We don’t support international shipping just yet, but we’re working on it! For now, please avoid third-party shipping consolidators as we can’t guarantee delivery through them.

Shipping is based on the package’s weight, delivery location, and shipping method. Rates will be shown at checkout.

We process all orders within 24–48 hours. Most arrive in 3–7 days, though timing can vary a bit during busy seasons. Thanks for your patience!

Once your order has been shipped, we’ll provide you with a tracking number by email or chat. This will allow you to follow the shipping progress online anytime.

If something seems off with your delivery, please contact us within 30 days of the expected delivery date. We will promptly investigate the issue on your behalf.

We sincerely apologize for the inconvenience. Please contact us within 7 days for incorrect items or within 30 days for defects. Include a photo of the item, and we will arrange a replacement or return promptly.

Yes, returns or exchanges may be requested within 7 days of receiving your item (15 days for defective products), please read more on our policy. All items must be unworn, unwashed, and have original tags attached.

We’re here to help! Please contact our Customer Service team via WhatsApp or email. Be sure to include your order number and the reason for your return or exchange.

If you received the wrong or a faulty item, we’ll take care of the return shipping. For other returns, shipping costs are the customer’s responsibility. We’re always here to help with the process!

We’ve got you covered with stylish and functional pieces. Our collection includes athleisure, performance-focused activewear, casual everyday outfits, and versatile outerwear.

To help you choose the perfect fit, we include a Size & Fit Guide and model measurements on every product page. For more help, visit our full Size Guide or feel free to contact us directly.

To keep your GRU wear fresh and comfy, wash it in cool water with gentle detergent and avoid bleach. Don’t let it sit too long in the sun when drying. When ironing, use low heat on slightly damp fabric. Since the colors are delicate, wash these pieces separately and treat them with care.

Yes, our designs are crafted to suit all your daily activities — from running and strength training to casual and smart occasions. We aim to deliver both functionality, style, and comfort without compromising on fashion.

Yes, we may restock popular items depending on demand and availability. For the latest updates, including restocks and product launches, we encourage you to subscribe to our newsletter and follow us on social media.

GRU Collections are exclusively available online at www.gruwear.com. While we currently don’t have physical stores, our website is always open, providing a seamless shopping experience.

Stay in the loop by joining our newsletter and following us on Instagram, TikTok, and Facebook. Be sure to tag @gru.wear when you’re rocking your GRU pieces—we love celebrating our community!

If you need further assistance, please don’t hesitate to contact our Customer Support Team via WhatsApp, email, or through the Contact Us page on our website.