Frequently Asked Questions (FAQs)
What payment methods do you accept?
Currently, we accept secure direct transfers to our BCA account. We are actively integrating credit/debit cards and e-wallets soon for a smoother checkout.
Which currency will I be charged in?
All payments are processed in Indonesian Rupiah (IDR), regardless of the local currency displayed for convenience.
Where do you ship from, and how long does it take?
Orders ship from Bandung, West Java, Indonesia. We process all orders in 24–48 hours, and delivery typically takes 3–7 days.
Do you ship internationally?
No, unfortunately currently we only support domestic shipping only, but we are working to expand our reach soon.
How can I track my order?
A tracking number will be sent to you via email or chat as soon as your order has been shipped.
What is your return and exchange policy?
Returns or exchanges can be requested within 7 days of receipt (or 15 days for defective items). Items must be unworn, unwashed, and have original tags attached.
How do I start a return?
Please contact our Customer Service team via WhatsApp or email with your order number and the reason for the return.
What if I receive a wrong or defective item?
We apologize! Please contact us within 7 days (incorrect) or 30 days (defective) with a photo. We will promptly arrange a replacement or refund, and we will cover the return shipping cost.
What if my package hasn't arrived?
If your delivery timeline seems off, please contact us within 30 days of the expected delivery date so we can promptly investigate.
What types of products does GRU sell?
We offer a versatile collection of stylish and functional athleisure, performance-focused activewear, casual outfits, and modern outerwear.
Are your products ethically made?
Yes. We are committed to ethical craftsmanship, partnering only with manufacturers who adhere to fair labor standards and practice environmental responsibility.
How do I choose the right size?
Check the Size & Fit Guide and model measurements located on every product page for the perfect fit.
How should I care for my GRU garments?
Wash in cool water with gentle detergent, avoid bleach, air dry, and iron on low heat with slightly damp fabric. Wash delicate colors separately.
Do you restock items?
We may restock popular items based on demand. Subscribe to our newsletter or contact us for the latest restock availability.
Do I need an account to purchase?
No, you can check out as a guest. However, an account allows you to track orders and save history easily.
How do I create or log into my account?
Click the “Account” button at the top right of the homepage to either Sign Up or Login.
How can I stay updated on launches and offers?
Join our newsletter and follow us on Instagram, TikTok, and Facebook to stay in the loop on all restocks and new collections.
How can I stay updated on launches and offers?
Join our newsletter and follow us on Instagram, TikTok, and Facebook to stay in the loop on all restocks and new collections.
If you need further assistant, our Customer Support Team is ready to help! Please contact us via WhatsApp, email, or fill the form below.
